Frequently Asked Questions

1. Can I change my order after placing it?

If your order hasn’t been fulfilled yet, email us at support@budiltd.com as soon as possible. Please include your order number and the change you'd like to make.

2. When will my order ship?

We typically dispatch orders within 1-2 business days. Once shipped, you'll receive a tracking link by email.

3. Where do you ship from?

All orders are shipped from our warehouse at Unit F2/F3, Charles House, Bridge Rd, Southall, UB2 4BD, London.

4. What do the tracking statuses mean?

• Shipment info received: Shipping company has been notified but package is still with supplier.
• Processing Facility / Airport: Your package is on the way to your country.
• Clearing Customs: It's in your country and being processed by customs.
• In transit locally: Your local postal service is handling the final delivery.

5. My item hasn’t arrived yet. What should I do?

If your tracking status says “In transit locally,” your package is nearly there! If there’s no update after a few days, email us and we’ll investigate.

6. What if my item is damaged or faulty?

If there’s an issue with your product, send us photos and your order number to support@budiltd.com. We’ll replace or refund where appropriate.

7. How do I return something?

Please email us at support@budiltd.com with your order number and reason for return. We'll guide you through the process. Note: We do not allow in-person returns or purchases at our warehouse.

8. I have a different question

No problem — contact us at support@budiltd.com or WhatsApp us at +44 7585 281161 / +44 7471 693146.