Shipping policy
General Guidelines
There are 4 types of customer service tickets:
- Order Changes
- Shipping/Fulfilment
- Product Quality
- Miscellaneous/Other
The majority of tickets will be very similar to the ones below.
What does the tracking statuses mean
(For your reference)
Shipment info received - Hong Kong shipping company is waiting for package from supplier.
Arrived at Processing facility/Airport/Anything in China - Package is going from Hong Kong Shipping Company to Destination Country Airport
Arrived and Clearing Customs in US/Country - It is clearing customs and will be delivered to the local delivery company and post office soon.
In transit locally - Local delivery company/ post office is processing it and order will be delivered soon.
Once the order is "In transit locally", the order should arrive soon and there shouldn't be any serious delays.