Shipping policy

Shipping Locations

We ship worldwide, with most of our customers based in the UK, EU, and North America.

Dispatch Time

Orders are usually dispatched within 1–2 business days. Once your order has shipped, you’ll receive an email confirmation with a tracking number.

Where do we ship from?

All orders are shipped from our warehouse at Unit F2/F3, Charles House, Bridge Rd, Southall, UB2 4BD, London.

Estimated Delivery Times

  • UK: 2–4 business days
  • EU: 4–8 business days
  • USA & Canada: 5–10 business days
  • Rest of World: 7–15 business days

Note: Delivery times may vary based on local customs and courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions β€” keep an eye out!

Tracking Your Order

You will receive a tracking link via email once your package is shipped. You can use this link to track your order in real time.

Understanding Tracking Statuses

  • Shipment info received: The shipping carrier has been notified and is awaiting your package from our warehouse.
  • Processing facility / Airport: Your package is en route to your country.
  • Clearing customs: Your package is being processed by local authorities.
  • In transit locally: Your country’s postal service is handling final delivery.

Customs & Import Duties

International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer.

Lost or Delayed Orders

If your tracking shows no movement for more than 7 days, or your order hasn't arrived within the estimated timeframe, please contact us atsupport@budiltd.com. We’ll investigate and support you with next steps.

Returns

If you'd like to return an item, please contact us first via email. Please note: we do not allow in-person returns or purchases at our warehouse.

Need Help?

Email us anytime at support@budiltd.com or message us via WhatsApp at +44 7585 281161 / +44 7471 693146.